Return Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help.shopheavn@gmail.com .

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help.shopheavn@gmail.com .

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

exchanges
The quickest way to ensure you get what you want is to return the item you own and, once the return is accepted, make a separate purchase for the new item.

30-day reflection period in the European Union
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 30 days, for any reason and without giving reasons. As above, your item must be in the same condition that you received it, unworn or undamaged, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if your refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind it can also take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since we approved your return, please contact us at help.shopheavn@gmail.com.